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FAQs & Shipping

Q: How do I check the status of my order?

A: Once the order has been shipped, You'll receive an email with a tracking number and a link to follow your package.

Q: Sometimes it takes longer to receive my package Why?

A: To keep prices down we have relationships with international suppliers that ship directly to our customer. The upside is you get products at a cheaper price the downside is it can take longer to receive your package.

Q: How long will it take to receive my order?

A: Due to the COVID-19 Pandemic shipping times are still longer than usual. Upon placing your order please allow 1-3 business days for processing. Please allow 1-5 weeks for orders to the USA. Other countries can take an estimated 2-6 weeks due to distance in travelling and customs. 

Q: Do you provide express shipping?

A: Yes we do provide express shipping. Currently express shipping is only available to US customers. Sorry!!

Q: Do you ship Internationally?

A: Yes we ship worldwide.

Q: How do I contact your support?

A: You can contact our customer support via email at help.furfriendsshop@gmail.com.

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